Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Apple laptops locked to an Apple ID

Hi there

Hope you can help....in our business we have quite a few laptops that have been returned by leavers. However, when trying to reformat them, the laptops are locked to an apple id which we don't know the password to and have been unable to get in contact with the leaver to grant us access.

So essentially the laptops are bricked in a sense. Is there any solution to this or would Apple be able to do something to do a hard format and bypass the activation/apple id lock?

Thanks!

MacBook Pro 13″, macOS 12.2

Posted on May 30, 2022 6:28 AM

Best reply

Eric Root

Level 10

684,219 points

Posted on May 30, 2022 9:51 AM

If the company is the original owner, have a designated representative contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

View in context

Apple laptops locked to an Apple ID

Similar questions