Apple Music crash / streaming both HomePod Mini & McB Pro M1 speakers

Hi all!


I've got some really annoying issue with Apple Music and it's functionality. When using simultaneously HomePod Mini and MacBook speakers (I really like the aura of that surround combination), after hit the Pause button and try to Play again above one minute of hold, I cannot stream both speakers, only single one. When I'm trying to force (clicking again and again) both speakers, the app crashes & freezes itself. What's more, I cannot listen to ANY sounds from my computer (e.g. Spotify app), haven't got any notifications sounds, FaceTime doesn't work, etc. The only working thing is Safari with whole functionality. Only restarting my Mac resolves this issue. Have you got any solution? Any ideas?

Posted on May 30, 2022 7:18 AM

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May 31, 2022 8:16 AM in response to KZuba

Hello KZuba,


Welcome to Apple Support Communities!

If we understand your post correctly, the Apple Music seems to crash when streaming music on the HomePod mini and MacBook Pro together. Also, you're not getting any sound from your Mac for notifications or FaceTime, etc.We'd like to help!


Use HomePod with Music on Mac

You can use HomePod mini and HomePod to play music from the Apple Music catalog. After you set up your HomePod, it plays audio directly from Apple Music or audio sent from an iPhone, iPad, iPod, or Apple TV. See the HomePod User Guide.
Play music on your HomePod 
In the Music app  on your Mac, do any of the following to play music:
Stream songs from Apple Music
Play songs from your library
Play Apple Music radio
Listen to an internet broadcast
Play CDs
Click the AirPlay button  at the top of the Music window, then select the checkbox next to HomePod.
Whatever song you were playing in Music on your computer now plays on HomePod, too.
Use AirPlay to control HomePod
If your HomePod is streaming music directly from Apple Music, you can control its playback—change the volume, shuffle or repeat songs, or add or remove songs from the Playing Next queue—in the Music window.
Play some music on your HomePod.
In the Music app  on your Mac, click the AirPlay button  at the top of the Music window, then choose a HomePod listed below “Switch to.”
Do any of the following:
Change the volume: Use the volume slider at the top of the Music window. The maximum volume is limited by the HomePod volume setting.
Shuffle or repeat songs: Click the Shuffle button  to turn shuffle on or off or click the Repeat button  to repeat the songs.
View the Playing Next queue: Click the Playing Next button  in the top-right corner of the Music window to view the queue. See Use the Playing Next queue.
You can control only one device at a time; when you want to control your computer again, just switch back to it.

For help with the sound issue on your Mac, let's try the following:


Let's try an SMC reset. 

How to reset the SMC of your Mac.  


We also recommend starting in safe mode. Sometimes just starting in this mode and then restarting can resolve issues like this: How to use safe mode on your Mac


You can also create another user on your Mac and test to see if you experience the same issue. 

Set up users, guests, and groups on Mac


You may want to also run Disk Utility which will check for and fix errors related to the formatting and directory structure of a Mac storage device.

Repair a storage device in Disk Utility on Mac


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

Jun 2, 2022 10:20 AM in response to dawngreg08

Hi!

Thank you so much for such a comprehensive respond!

I did almost everything you suggested - reset SMC, start in Safe Mode, created another Account on my Mac -- unfortunately, the problem still exists. However, what I've found out, the problem occurs only, when I pausing a song for 3 minutes. Less than that time period doesn't affect for simultaneous play (MacBook speakers, and HomePod AirPlay).


I want to precise, that app don't crush immediately after running both speakers (built-in McB & HomePod). It only happens, when I hit a Pause, and try to Play again after 3 minutes, or longer. Only the HomePod starts to play again, without McB speakers (even though the "check mark" is marked @MacBook option). When I unclick the HomePod, Music app freezes (photo below) and affects audio for different apps & system (e.g. Spotify, FaceTime, notifications sounds, etc.).


Once again, thank you so much for every tip!


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Apple Music crash / streaming both HomePod Mini & McB Pro M1 speakers

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