Apple Watch Series 7 not working with Jabra and Jaybird headsets/ earphones?

Question

Level 1

4 points

Apple Watch Series 7 not working with Jabra and Jaybird headsets/ earphones?

Has anyone used Apple Watch Series 7 with the below:

Jabra Evolve2 65 headset
Jaybird X3 earphones

I have recently purchased Apple Watch Series 7 and the audio is extremely patchy when I use the above headset/ earphones with it. I own an Apple Watch Series 3 and these devices work well with that.

What can be the issue? How can I make it work? Has anyone been successfully using these devices with Apple Watch Series 7?

Best Regards,

Bhakti

Posted on May 31, 2022 11:35 PM

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Answer 1

faith185

Community Specialist

Jun 2, 2022 9:02 AM in response to BhaktiC

Hi Bhakti,

Since this happens with your new Apple Watch only, there may be a setting that is different between the old and new Apple Watch. One setting that comes to mind is wrist detection. Perhaps the audio issues are occurring when your Apple Watch doesn't detect your wrist. To turn it off and test, do the following:

1. Open the Settings app on your Apple Watch.

2. Tap Passcode, then turn Wrist Detection on or off.

Those steps and more can be found in Lock or unlock Apple Watch - Apple Support.

If the same continues, does this happen with all audio or only certain apps like calls, music, etc.? Is your iPhone nearby? If this happens with music, are songs downloaded or streaming?

Take care.

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Answer 2

BhaktiC Author

Level 1

4 points

Jun 2, 2022 3:53 PM in response to faith185

Hello faith185,

Thanks for your response.

The settings look same on both the watches. I have also tried turning Wrist Detection off as per your suggestion, it did not work unfortunately.

I haven't been able to try with the calls yet, have tried Audible books that have already been downloaded to my Apple Watch and also tried Albums and Radio on Music app. All have this issue, streamed or downloaded.

Best Regards.

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Answer 3

BhaktiC Author

Level 1

4 points

Jun 3, 2022 11:57 AM in response to alma1090

Hello alma1090,

Thanks for your response.

I have tried these steps and also tried pairing the watch to another iPhone, still no luck ☹️.

Jabra support is asking me to talk to Apple Support and Apple Support is asking me to talk to Jabra support.

Best Regards

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Answer 4

ace1018

Community Specialist

Jun 3, 2022 12:03 PM in response to BhaktiC

alma1090,

If other devices are working with your Apple Watch as expected, that indicates the issue is being caused by the headset. Since you worked with Apple Support and Jabra Support we'd recommend continuing to work with them to resolve the issue.

Cheers!

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Answer 5

BhaktiC Author

Level 1

4 points

Jun 3, 2022 12:10 PM in response to ace1018

Hello ace1018,

Thanks for your response.

Apple watch 7 is working with Airpods Pro but not with Jabra Evolve2 65 and Jaybird x3. Jabra Evolve2 65 is working with my other devices - iPhone, laptop, Apple Watch 3, hence can’t say that it is Jabra issue.

Best Regards.

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