Lagging on Canva

I got a brand new MacBook Pro 14” (base model) a week ago and it has been going great so far. It’s seamless and supremely fast, which I’m grateful for. However, I’ve noticed that it lags A LOT when I use Canva’s premium elements in the Canva Design website. I don’t know why this is and it has me in concern because Canva is a relatively light burden for a machine this powerful, right? I don’t know if this is about optimization with the M1 or what, but whenever I use them the cursor stops responding for a good two minutes and I have to force quit safari to start using everything again. This problem only occurs on Canva.

MacBook Pro 14″, macOS 12.4

Posted on Jun 1, 2022 5:38 AM

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3 replies

Jun 2, 2022 8:46 AM in response to SyedaFatima

You're most welcome, SyedaFatima,


Does the Activity Monitor indicate that you need more memory for this app?


This is a handy resource to help you to troubleshoot Safari such as testing Canva in a private window and disabling extensions: If Safari on Mac doesn't open a webpage or isn’t working as expected


If you're only experiencing this behavior while using the Canva website, your best bet would be to contact the website developer to investigate this further with you. If you need help to locate their contact details, this may help: How to contact an app developer - Apple Support


Kind regards.

Jun 2, 2022 8:13 AM in response to SyedaFatima

Hi SyedaFatima,


We understand that an app isn't performing as you'd expect on your Mac.


To help isolate this behavior further, check out the troubleshooting steps outlined here: If an app on your Mac stops responding, closes unexpectedly, or won’t open - Apple Support


This may also be helpful to help you to determine if you need more memory to use the app: Check if your Mac needs more RAM in Activity Monitor - Apple Support


You may also consider checking your disk with Disk Utility to repair any errors related to the directory: How to repair a Mac disk with Disk Utility - Apple Support


We hope this helps.


Cheers!


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Lagging on Canva

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