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After updating iTunes, I cannot log in to my account or access the Store from pc.
When I enter my user ID and password, message says "Verification Failed" "This action could not be completed. Try again"
The library is intact and accessible. My Account and Store are not, unless I use a diferent pc.
Support told me uninstall & update the program again each time I contact them. I've now tried at least 3 times and still get the same error.
Windows, Windows 10
Good day to you lb75koa,
You’ve mentioned using a different computer. Is that computer running the same software and on the same network?
Some isolating steps to consider would be:
- testing this computer on a different network
- removing/disabling security software, VPN, any proxies, firewalls etc. Things that might be restricting access to Apple’s servers.
Thanks.
Can't log in to iTunes Account on PC
