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BriannaB20 Author

Level 1

5 points

Apple Pencil 2 - Won’t work in top area of iPad

My Apple Pencil 2 stopped working in the 1/4 top area of my screen. It’s like an invisible, horizontal strip. The magnet of the pen seems to snap or skip in this area.

I have done the following steps to try and fix this:

Updated my software
Hard Restart iPad
Turn off Zoom under Accessibility
Changed the nib/tip of the Apple Pencil
Cleaned off screen and apple nib/tip
Unpaired and repaired the pencil
Took the iPad out of the case
Holding the pencil a different way
Drawing on a flat surface
And more…

I will be taking both to an Apple store, but I wanted to start this discussion, because I can’t be the only one! Im upset and frustrated. I’ve only have my iPad and pencil for 7 months…

It isn’t the apps themselves - I’ve tested this in Photoshop, illustrator, procreate and notes. I can draw with my fingers and it doesn’t skip.

No scratches - hasn’t been dropped.

iPad Pro, iPadOS 15

Posted on Jun 2, 2022 5:56 AM

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,472 points

Posted on Jun 2, 2022 7:16 AM

As described, your iPad may itself have a screen fault - in that the Pencil transducer, that interacts with the iPad screen, is not being recognised in the upper region of the screen.

Taking your iPad (and Pencil) to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) really is your best avenue - as this provides opportunity for the technicians to properly test and assess your iPad and Pencil. If remedy is required, you’ll be in the best possible place to explore your available options.

Genius Bar Reservation and Apple Support Options - Apple

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Apple Pencil 2 - Won’t work in top area of iPad

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