Frozen iPhone in Guided Access

Question

Level 1

7 points

Frozen iPhone in Guided Access

What is a better way of restarting my iPhone 13 without waiting for the battery to die or wiping the device? It's currently frozen in Guided Access without the ability to turn off or go to the original app screen where I can enter the password to unlock. The volume up and down and off option also doesn't work. Thank you in advance for your help.

Posted on Jun 2, 2022 5:03 PM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,480 points

Jun 2, 2022 5:04 PM in response to CaliEasons

Force restart the phone:

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

Reply

Frozen iPhone in Guided Access

Similar questions