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Text, call, and FaceTime freezes immediately after touching one thing in the app, iphone SE software 15.5. Cannot see any new messages or calls either. Tried every reset. And can’t access those three apps in settings as it will freeze as well.

What other options can I try before going to an Apple store?

iPhone SE, iOS 15

Posted on Jun 2, 2022 5:45 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2022 8:47 PM

Thank you for checking, Abau99, and for replying with more info.


Here are a few more possibilities (Apple Support links) you might want to browse through:


If your iOS device is slow or freezes, try these tips:

About iOS or iPadOS performance on your iPhone, iPad or iPod touch – Apple Support:


If your iPhone won't turn on or is frozen – Apple Support


If the Screen isn’t Working on your iPhone or iPad - Apple Support

5 replies
Question marked as Top-ranking reply

Jun 2, 2022 8:47 PM in response to Abau99

Thank you for checking, Abau99, and for replying with more info.


Here are a few more possibilities (Apple Support links) you might want to browse through:


If your iOS device is slow or freezes, try these tips:

About iOS or iPadOS performance on your iPhone, iPad or iPod touch – Apple Support:


If your iPhone won't turn on or is frozen – Apple Support


If the Screen isn’t Working on your iPhone or iPad - Apple Support

Jun 20, 2022 5:27 AM in response to Abau99

Unable to open Message or Facetime settings. Same symptoms of Abau99 6.2.22 post.


Stopped working two weeks ago while in middle of texting. Have gone through all recommendations: upgrade latest version 15.5; sign out/in of apple Id; reset all settings, etc. Nothing.


When attempt to open in Settings>Message settings, screen freezes. I am able to close out of Settings without entire phone freezing, however, but when I attempt to reopen Message or Facetime settings, freeze again.


Checked/rechecked phone service - I have unlimited text. Iphone6s.

Jun 2, 2022 6:31 PM in response to Abau99

Hi Abau99,

Welcome to the Apple Community.


Wondering if you have enough free memory / space for your iPhone to operate smoothly.


Apple support have articles online(links below) to help you check:


How to check the storage on your iPhone, iPad and iPod touch – Apple Support


How iOS and macOS report storage capacity – Apple Support


What's the difference between device storage and iCloud storage? – Apple Support

_______________________________________________________________________

And:

If storage is a problem: You may need to first back everything up safely.


How to back up your iPhone, iPad, and iPod touch - Apple Support


Manage your photo and video storage – Apple Support


If you need more space for an update on your iPhone, iPad or iPod touch – Apple Support


How to: Clear Other storage on your iPhone or iPad - Apple Support


All the best :-)

Jun 20, 2022 9:35 PM in response to JGPZ

Hi JGPZ,


You need to be signed in to FaceTime and Messages with your Apple ID.


If none of the above linked articles has helped, you might want to try the articles below:


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


If you can’t turn on or sign in to iMessage or FaceTime.  *


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.   *


If you can't send or receive messages on your iPhone, iPad, or iPod touch 


Messages - If you get an error when trying to activate iMessage or FaceTime.  *


If needed:


There is a "Get Support" link at the bottom of the page that opens from each link below:


FaceTime Support Team's Website:

FaceTime - Official Apple Support


Messages Support Team:'s Website:

Messages for iPhone, iPad, Apple Watch, and Mac - Official Apple Support


All the best :-)



Text, call, and FaceTime freezes immediately after touching one thing in the app, iphone SE software 15.5. Cannot see any new messages or calls either. Tried every reset. And can’t access those three apps in settings as it will freeze as well.

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