I updated my phone and my Face ID still not workin

I updated my phone and my Face ID still not workin

iPhone 11, iOS 15

Posted on Jun 4, 2022 9:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2022 11:52 AM

Hi jazzmin116,


You started from a great article. If an alert says Face ID has been disabled on your iPhone


If you're seeing the exact message "A problem was detected with the TrueDepth Camera. Face ID has been disabled." The second step after updating in the 'What to do next' section states:


"What to do next

  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad."


You can use the link in the article or above to check for an Apple Authorized Service Provider or Apple Store near you. You can also re-read the bottom section of the article "What the message means" for additional details.


If you're not seeing this specific message check out and complete the steps here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If you need help with your options, contact Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Cheers.

1 reply
Question marked as Top-ranking reply

Jun 5, 2022 11:52 AM in response to jazzmin116

Hi jazzmin116,


You started from a great article. If an alert says Face ID has been disabled on your iPhone


If you're seeing the exact message "A problem was detected with the TrueDepth Camera. Face ID has been disabled." The second step after updating in the 'What to do next' section states:


"What to do next

  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad."


You can use the link in the article or above to check for an Apple Authorized Service Provider or Apple Store near you. You can also re-read the bottom section of the article "What the message means" for additional details.


If you're not seeing this specific message check out and complete the steps here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If you need help with your options, contact Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I updated my phone and my Face ID still not workin

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.