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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I’m trying to trade in my phone but my screen cracked so they are trying to erase everything they couldn’t in Verizon so she suggested Apple would be able to erase everything for me
iPhone XR, iOS 15
Probably everything is gone from your iPhone if the screen is cracked and it isn't working. If you think it is working when it is turned on you can log into iCloud, going to Find My and erasing your iPhone.
In addition to the other posts … if you had a passcode set, any data which might still be remaining on your broken phone is irretrievable.
How do I know if it was successfully erased?
If the screen was working when you turned it on it would show the Hello screen.
Erasing everything off my broken phone
