Guided Access Not Working

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Guided Access Not Working

Hello,

my Guided Access is not working. It is turned on in the settings. It’s telling me to hit the home button 3 times and when I go to do so nothing happens. My iPad is updated to the latest software. And I have restarted my iPad, it’s still not working. My home button works for everything else. Just not this. I use Guided Access on both my iPhone and husbands phone and an older iPad. So I know how to use it. But I can not get it to work for our new iPad Pro 10.5.

Thank you!

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jun 4, 2022 5:41 PM

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Answer 1

bruno75

Community Specialist

Jun 5, 2022 1:51 PM in response to Chmajor

Hi there Chmajor,

That is a strange thing to occur, especially since you know how to activate/use it on your two other devices. Great job also trying a restart of your iPad!

You mentioned that you recently updated your iPad, but the latest version is iPadOS 15.5. Is this the exact version number showing within Settings > General > About? You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.

Just in case, this shows how to Use Guided Access with iPhone, iPad, and iPod touch.

If you still have issues with using it on your newer iPad, we suggest reaching out to Apple Support here: Get Support

Cheers!

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Guided Access Not Working

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