Beats earbuds Microphone not working

Hello MKWilliams512,

If you're experiencing an issue with the microphone not picking up sound, the "Microphone does not pick up sound" part of the following page has some information that may be helpful: Sound troubleshooting – Beats headphones and earphones

Microphone does not pick up sound

• Make sure that the headset plug is securely connected and that the socket is clean and clear.

• Check that the microphone—located on the back of the remote—isn’t blocked or covered.

• Make sure the straight-end of the plug is connected to the headphones and the angled L-shaped plug is connected to the audio source.

• If you're using your Beats with a computer, make sure that your computer microphone is set to the correct input source.

Thanks!

Hey MKWilliams512.

Thanks for following up. Next, we'd recommend reaching out to Apple Support. Contact Apple for support and service

Cheers.