Bug - FaceTime not receiving calls on MacBook Pro (macOS Monterey 12.4)

Hey there k_grove,

We see you have macOS 12.4(the latest official release), but on her iPhone, the latest would be iOS 15.5 if she has a compatible model. You can verify this within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.

When did this start to occur on her Mac, and have both devices been restarted since this started happening?

Does the same issue occur if she tests having another contact call her, or does it only occur when you specifically call her?

Cheers!

Hey k_grove,

We see your aunt isn't able to receive FaceTime calls on her Mac. You've gone through some great troubleshooting steps.

Incorrect date, time, and/or time zone can affect FaceTime, so we recommend making sure they are correct. If they are incorrect, this article should help with changing them: If the date or time is wrong on your Mac.

If issue continues, let us know if this is happening with multiple contacts. Also, is she able to make FaceTime calls?

Take care.

Great to hear. Thanks, Kevin.

Something else to consider would be removing any potential conflicting apps that may be installed. This could be any other video calling app. If no others are installed, and the steps you're already trying are unsuccessful, it might be best to Get Support from Apple directly from here.

Be well.