You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face Id Not working after update?

So my faceId was working fine used it all the time to unlock my bank accounts, my phone etc instead of passwords, the I updated my phone to the latest software and now it doesn’t work anymore, took it into geek squad and they say the cameras broken. So naturally my phones out of warranty, and I have no service plan. Any one else have a broken camera after getting a update?

iPhone 11 Pro, iOS 15

Posted on Jun 8, 2022 1:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2022 8:52 PM

It is the True Depth camera that has failed, the update will sometimes reveal a hardware failure as it tried to test and activate hardware. It wasn't broken by the update.

1 reply

Face Id Not working after update?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.