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Water damage, black screen, but phone still working

Hi, does anyone have any tips for getting information off of a water damaged iphone where the screen is black, but the phone is still working (I can hear it ring, beep for texts and it charges). I have a new iphone already. Thanks.

iPhone 11, iOS 14

Posted on Jun 9, 2022 10:58 AM

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Posted on Jun 9, 2022 11:48 AM

Thanks. I have a backup from 5.28.22. Is it worth it to have the screen replaced. I can hear the phone ringing and texts coming through…the screen is just black.

5 replies

Jun 9, 2022 12:03 PM in response to 13kvmorris

13kvmorris wrote:

Thanks. I have a backup from 5.28.22. Is it worth it to have the screen replaced. I can hear the phone ringing and texts coming through…the screen is just black.

Liquid damage is not repairable. it’s only a matter of time before the entire thing fails. Apple will not replace the display on a liquid damaged device. The whole phone has to be replaced.

Water damage, black screen, but phone still working

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