unable to update

why is my wifi and bluetooth crossed out on my device? it’s not allowing me to update my phone because of this.

Posted on Jun 9, 2022 9:22 PM

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Level 10

167,537 points

Jun 9, 2022 9:46 PM in response to _neededausername

Either the antenna and/or the WiFi/Bluetooth chipset are damaged. Click on the Get Support link at the top right of this page to start the service process.

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unable to update

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