Canon printer from ipad
Suddenly can’t print, just keeps saying “gathering information”
iPad, iPadOS 14
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Suddenly can’t print, just keeps saying “gathering information”
iPad, iPadOS 14
Assuming that your Canon printer supports AirPrint and is set-up correctly, should you continue to experience difficulties your WiFi Router may be unexpectedly dropping Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.
The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.
You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:
Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:
If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
Assuming that your Canon printer supports AirPrint and is set-up correctly, should you continue to experience difficulties your WiFi Router may be unexpectedly dropping Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.
The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.
You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:
Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:
If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
If you're sure that that printer has AirPrint capabilities, try these steps:
Regards
Giulio
Canon printer from ipad