When trying to restore Him pod error :The HomePod software update server could not be contacted. An unknown error occurred (-39).

Question

Level 1

16 points

When trying to restore Him pod error :The HomePod software update server could not be contacted. An unknown error occurred (-39).

Hello

I removed two (stereo paired) home pods from my home app because it was reporting that they were not responding, so following apples steps here Reset HomePod – Apple Support (UK)

All have been unsuccessful so I am on the final step which is to unplug and plug them into my mac

When I click the restore HomePod I get the error:

"The HomePod software update server could not be contacted. An unknown error occurred (-39)."

Anyone know how to resolve this

Posted on Jun 11, 2022 5:43 AM

Reply

Answer 1

Top-ranking reply

joemaurice Author

Level 1

16 points

Jun 27, 2022 11:37 AM in response to eric.lequenne

Hi i solved the problem (sort of)

i unplugged both homepod minis from power and the adaptor

left them for about 1 hour

i then went through the hardware reset without using the computer

it seems the unplugging and patiently waiting did it for me….. bit frustrating but solved

Reply

Answer 2

turingtest2

Level 10

278,061 points

Jun 11, 2022 11:40 AM in response to joemaurice

Reboot your router and computer, then try again.

tt2

Reply

Answer 3

turingtest2

Level 10

278,061 points

Jun 27, 2022 10:17 AM in response to eric.lequenne

Disable any VPN or third party security software, or check for malware with a free trial of Malwarebytes.

tt2

Reply

Answer 4

Jun 27, 2022 7:22 AM in response to turingtest2

Hello, tried all that: same error message (-39) occurs.

Can you please advise?

Reply

Answer 5

turingtest2

Level 10

278,061 points

Jun 27, 2022 12:04 PM in response to joemaurice

Good to hear.

tt2

Reply

When trying to restore Him pod error :The HomePod software update server could not be contacted. An unknown error occurred (-39).

Similar questions