I have a very old iPad that I would like to use again. It has an Apple ID that I believe I closed or cancelled. I tried to clear and reset the iPad but am unable to. It wants me to remove the device from the Apple ID (that doesn’t exist anymore). I tried and failed. I tried to reset the iPad and it won’t let me set it up with my current Apple ID because the device was registered to the old ID. Help please!
It has an Apple ID that I believe I closed or cancelled.
Read carefully what happens if you replace, closed, cancelled and/or delete your 'current' Apple ID.
-> How to delete your Apple ID account
How to delete your Apple ID account – Apple Support (UK)
See also -> Understand and control the personal information that you store with Apple
Understand and control the personal information that you store with Apple - Apple Support
The best way is contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
It has an Apple ID that I believe I closed or cancelled.
Read carefully what happens if you replace, closed, cancelled and/or delete your 'current' Apple ID.
-> How to delete your Apple ID account
How to delete your Apple ID account – Apple Support (UK)
See also -> Understand and control the personal information that you store with Apple
Understand and control the personal information that you store with Apple - Apple Support
The best way is contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Try the link below when contacting Apple to remove the old ID.
Apple ID help
