Unknown charges

Allymal Said:

"Unknown charges: Why am I being charged for tinder?"

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Troubleshooting Unknown Charges:

Contact Apple Support:

Take this up with Apple Support directly.

Go Here: If you See 'apple.com/bill' on your Billing Statement - Apple Support

Call Apple Support:

For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum.  Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing Session with the Apple Rep.

Apple’s Contact Information:

• Contact Us - Choose Locations
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

Screenshare with the Apple Rep

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at my User Tips: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip

If you were charged by Apple for something there are a few possibilities:

• You installed an app that required a subscription; the subscription is activated automatically when you download the app
• You purchased it from the app store (or subscribed to a service) and forgot you did
• Someone you share your phone with purchased it from the app store
• Someone you share your Apple ID with purchased it from the app store
• If you have a family sharing plan, someone in your family purchased it from the app store
• Your Apple ID was hacked and the hacker made a purchase from the app store - for this one see →If you think your Apple ID has been compromised - Apple Support
• You were not actually charged for anything; the message you got was a scam to steal your identity - see →Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message.

If it is a specific item on your bank or credit card statement see this link →If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

You can review all of your purchases as described in this link →See your purchase history for the App Store or iTunes Store - Apple Support

If it is a subscription you can cancel it here →See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.

If the charge was made in error you can request a refund here→Request a refund for apps or content that you bought from Apple - Apple Support

If this is happening go here: https://reportaproblem.apple.com/?s=6 you can request refunds on your Apple ID. Someone may have access to your iCloud account. You should change your password. Go here to see ways to do that. Change your Apple ID password - Apple Support