why is some programs don't stream on Netflix on my new Imac 24 b

I was watching Peaky Blinders on netflix yesterday (06/11/22). the whole season 6 was blurry on Safari. I clean my data and cookies every day. Some programs are fine, but this one bothers me. I watch it on Chrome and no problem. Even my iphone and Ipad (even though it was a little bit blurry yesterday.) Never had a problem like this.

iMac 24″, macOS 12.4

Posted on Jun 12, 2022 1:44 PM

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4 replies

Jun 13, 2022 10:01 AM in response to kungaa

Hey there kungaa,


If you're having trouble viewing videos when using Safari, try the steps below, then continue with the additional guidance in the link:


Reload the page
If a page doesn't open or finish loading, try to reload it: Choose View > Reload Page or press Command-R. If that doesn't work, press Command-Q to quit Safari, then reopen Safari and try again. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
Install software updates
Install all available Apple software updates, which can include updates for Safari. If you installed any Safari extensions, update them as well. 
Turn off Safari extensions
Even if your Safari extensions are up to date, temporarily turn them off to be sure they aren't affecting Safari in unexpected ways. Choose Safari > Preferences, then click Extensions. To turn off an extension, deselect its checkbox.


Continue here: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


Take care!


Jun 14, 2022 6:20 AM in response to kungaa

Thanks for getting back to us with that information, kungas. It’s appreciated.


However, we need a bit of help to isolate the issue further.


First, we located these steps provided by Netflix when a video on their site isn’t playing as expected: Poor quality or distorted video


Also, see if playing a different video on Netflix and other sites are also showing blurry on your iMac.


How to use safe mode on your Mac - Apple Support -- If the steps from Netflix didn’t help, and other videos you play in Safari are also blurry, restart your Mac in safe mode and test. Play any of the videos you found blurry before to test the issue. Whether or not the issue is resolved or not, restart your Mac normally to exit safe mode.


Also, please be aware that starting in safe mode will take a bit longer than a normal restart. This paragraph explains why:

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

If the videos played correctly while your iMac was in safe mode, see if it continues after a normal restart.


Please let us know the results when you're able.


All the best.


SnickZ.

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why is some programs don't stream on Netflix on my new Imac 24 b

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