Bug on Apple TV with UHD Amazon Prime Video

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Bug on Apple TV with UHD Amazon Prime Video

UHD contents are playing fine on netflix, but the videos from Amazon Prime Video are black (sound is playing but no picture) if they are UHD on the last Apple TV 4K.

The only solution I found was to disable UHD in the global settings of the Apple TV to put it back to SD (but then I have to switch it on again for other apps).

So there is a bug with either Apple TV or with the Prime Video app that should be fixed.

Everybody is having the same issue but just gave up. Please help.

A good example is the serie "Totem" available on prime video from Amazon : impossible to play on Apple TV 4K if you don't deactivate UHD in the global Apple TV settings

Apple TV 4K, tvOS 15

Posted on Jun 13, 2022 11:58 AM

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Answer 1

Jun 14, 2022 10:26 AM in response to mbuser

Hi mbuser,

If the issue has been isolated to UHD content from the Amazon Prime app, it's best to double-check the app and tvOS are fully updated. To check if automatic updates for your Apple TV apps are on, follow the steps below and in the guide here: Purchase and download apps on Apple TV - Apple Support

"Setup automatic updates or installation

Open Settings on Apple TV.
Go to Apps, then do either of the following:

Turn automatic updates on or off: Select Automatically Update Apps.
- If Automatically Update Apps is turned off, you can select any app in the App Store to check if an update is available and manually update there."

You can also contact the app developer and report the issue with the steps here: How to contact an app developer - Apple Support

If you need further assistance, reach out to Apple Support directly.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Cheers!

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Bug on Apple TV with UHD Amazon Prime Video

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