Getting error code (0x80092010) when trying to restore. Can't find it mentioned anywhere

That is normally a communication error when connecting to a computer. Try a different cable and a different port. If you are using a desktop computer only use the rear ports. If you are using a hub make sure it is a powered one.

If it helps anyone:

Tried restoring an iPad 9th Gen after mistyping the password upon setup. No Windows 10 Machine worked when trying to Update and Restore the iPad giving the  error code (0x80092010) every single time. Tried resetting the hosts files, restarting the laptop and reinstalling iTunes to no avail.

Tried a Macbook Pro running MacOS Monterey (no iTunes) and the iPad has succesfully Updated and Restored via Finder first time.

I manage my company's devices, I regularly restore iPhones with iTunes on my PC. I had restored a couple of iPhones when I met this error on a new 11. I tried everything (to the point of near-madness) and I called Apple for guidance. They could not help me (they don't exactly seem to know what provokes this d****d error, which is mind boggling).

I tried on another PC at work, same problem. So they suggested that it might be caused by our company security protocols (I find it strange, considering I can restore most iPhones without a hitch, and have always been able to, but... why not I guess).

I then tried on one of our graphic designer's Mac and... it worked !

I opened Finder, did the usual choreography on the device to restore it (buttons and such), clicked on Restore and Update on the Mac and (hurray!) the iOs update started downloading, as it should.

This is the only solution I could find. It is NOT practical as it requires a Mac but it does work. If this error happens too often I will ponder the thought of a possibility of maybe buying a Mac just so I can restore the devices myself without bothering my colleagues in other departments or having to go to the Genius Bar (IF my superiors allow the ridiculous purchase).

for those who don't have access to a Mac, I don't see any other way than to get to a Genius Bar (depending on where you live, this could be easier said than done, for sure).

Good luck to you all !

That error message is a USB connection problem. Possible causes:

• You don’t have the latest iOS drivers on your PC. Reinstall iTunes to fix it (from the Windows Store)
• You are using a VPN connection
• Your firewall or antivirus is blocking the connection
• You have overloaded the USB bus on your PC with external drives or other devices that take a lot of power

Some things to try:

• Restart your PC
• Disable your antivirus and firewall
• Unplug all USB devices except keyboard and mouse.
• Start your PC in Safe mode

Some users have had success changing their DNS to 1.1.1.1 (Microsoft) or 8.8.8.8 (Google). If this fixes it your ISP is blocking access to Apple’s update server.

I had this error too - I think it is caused by out of date certificates. I'm not sure if you're using iTunes on Windows but I managed to get iTunes to move to the next stage (downloading software) by deleting the files in C:\ProgramData\Apple\Lockdown. Then I restarted iTunes and after pairing again with my device, it refreshed the .plist files in this folder.

check your logs C:\Users\USERNAME\AppData\Roaming\Apple Computer\Logs

I was getting errors such as [10160 @ Wed 06 15 19:08:59 2022] [(unknown facility) AppleMobileDeviceProcess.exe] grant_users_full_access_to_path (thread 19164): Could not open path C:\ProgramData\Apple\Lockdown\00008101-001E413E2680001E.plist

Hope this helps?

Error Analysis by experiement:

I purchased an additional, original, most recent Apple Lightning to USB cable MXLY2ZM/A(Made in Vietnam Model A1480) and tried again with same hardware, port and itune Version 12.12.4.1.

The recovery does work now. Nothing else was changed. So maybe there was a change in the Original Lightning to USB cable and you should try a recent one.

I hope the experience works for others, too.

I got the exact code using two different PC's with Windows 10. I did the reset on a MacBook Pro with OS El Capitan. The reset went smoothly.

I have found the solution!

Right click in iTunes icon / properties / compatibilty / Windows 8.

Done!

I fixed my issue by using Apple configurator instead of Itunes. Hope this helps.

Have you tried a different computer?

If you still get the error when you try that then you should make a Genius Bar appointment and take it in. Genius Bar Reservation and Apple Support Options - Apple

I'm 99% sure that its a fault on Apples Server-side, considering how many people had this issue just now in these last 2 days and it was never seen anywhere before.

I've tried multiple PCs, Internet connections, Cables and iTunes from the Windows Store or the .exe

I can't update or restore my iPhone 13 from iTunes over USB on Windows at all. Best we can do is wait and hopefully Apple will fix this soon.

I had the same problem. I tried many times and always the same. Try to upgrade the last version of your OS (o lastest updates), Open iTunes as admin, and try to move the cable or plug (sounds ridiculous but works for me). Something of these things would work for you as works for me. regards.

hi,

make sure the cable you are using is an authentic apple cable, i had this same problem when i was using cheaper cables that werent sold by apple