Getting error code (0x80092010) when trying to restore. Can't find it mentioned anywhere

The solution for me was to change my DNS server to 1.1.1.1 My internal DNS was blocking the communications to the apples server for some reason.

I took my phone to genius bar. They couldn't update or restore the device. They said it's a hardware (memory) issue.

Hello

Updating my DNS to 1.1.1.1 and 8.8.8.8 solved this issue for me.

Hi, i noticed today (16.6.2022) at 10:15, local time here in Finland,

that now restoring iOS via iTunes started working again,

i also tried 3 different computers, different Apple & Belkin cables,

different network connections (cable modem + 4G dongle)

so issue was on Apple server side?

Or maybe the older cable has failed. There are 4 active ICs in the Lightning connector that goes into the phone. Sometimes they can fail randomly, and using the cable with a non-certified power source can also kill cables.

This happened to me on Iphone 13 max with all updated IOS 15.5, (which has 230 GB of 512 GB Space available), at night put phone on charger and phone rebooted on its own. I was initially getting error " An unknow error occurred (0x80092010)" . then i switched to several cables and two different PC's . Upon attemptin the third PC laptop I got " An unknow error occurred (9),". Second time on the same laptop i received An unknow error occurred (1110). When i try to update the IOS in itunes ios gets downloaded to laptop , extracted to the. I get prompt in itunes " itunes is updating the software on this iphone, finnaly I get the message in itunes on laptop "An unknow error occurred (1110)."

I had noticed and reported to apple suuport and the apple store Genious bar a four months and half back, when you go into settings, general, iphone storage, the display on top and the items below didn't addup and the system data was giving 4 to 108 GB and my whatsapp would fluctuate from 20 GB to 225 GB . The case was escalated to senior advisor then all of a sudden a manager called me instead of blamed it on whatsapp and stooped the case. I would like to hear back from apple as well going to Genius bar again next week. if anyone has similar issues it should be reported and escalated to the senior advisor. problem is with IOS not the hardware or third party SW as this is happening only on apple devices.

I had the same problem. I used a mac and it worked.

I had a same problem and i solucionated with DNI to 1.1.1.1 and alternative 1.1.1.2 and working it. I hope that can help them.

Apple can’t fix a problem with your Windows PC. Take your phone to an Apple store and they can restore it there.

Another Fly wrote:

I checked my Itunes (window 10) for updates and it was current - so I'll definitely uninstall and reinstall iTunes again in case the USB drivers are out of date.

Good first step.

oes itunes need to be logged into your Apple account? I ask as itunes on my PC was probably last used on my iPhone, but this is a backup Iphone 7 my son uses that he can't remember the passcode for. (One of the suggested fixes for 0x... errors is to ... unlock the iphone, connect to itunes and select "trust this computer" :) ).

If you have a backup to restore iTunes must be logged in to the same Apple ID that you had on your phone. But you don’t have to be logged in just to update.

orry for my ignorance, I try to avoid using iTunes as much as possible (& don't get me started about how difficult it is to copy photos from iPhone to PC using Windows Explorer - I've had this issue for years using different PCs, different windows OS versions and different iPhone / iOS models/ versions)

That’s because you are attempting to use an unsupported photo transfer method. This link discusses the supported methods→Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer

This happened to me on Iphone 13 max with all updated IOS 15.5, (which has 230 GB of 512 GB Space available), at night put phone on charger and phone rebooted on its own. I was initially getting error " An unknow error occurred (0x80092010)" . then i switched to several cables and two different PC's . Upon attemptin the third PC laptop I got " An unknow error occurred (9),". Second time on the same laptop i received An unknow error occurred (1110). When i try to update the IOS in itunes ios gets downloaded to laptop , extracted to the. I get prompt in itunes " itunes is updating the software on this iphone, finnaly I get the message in itunes on laptop "An unknow error occurred (1110)."

I had noticed and reported to apple suuport and the apple store Genious bar a four months and half back, when you go into settings, general, iphone storage, the display on top and the items below didn't addup and the system data was giving 4 to 108 GB and my whatsapp would fluctuate from 20 GB to 225 GB . The case was escalated to senior advisor then all of a sudden a manager called me instead of blamed it on whatsapp and stooped the case. I would like to hear back from apple as well going to Genius bar again next week. if anyone has similar issues it should be reported and escalated to the senior advisor. problem is with IOS not the hardware or third party SW as this is happening only on apple devices.

Understood all the reasoning you gave.

I have had this issue with iPhone 13 pro max since i purchased it for it to just hang at the bootup.

I was persistent and escalated the case to senior advisor and she followed up with me for three months February 2022 to May 202 , after four Diagnostic and analytics shared with Apple Engineers and almost weekly calls and shared screen sessions without any resolution, it slipped out of her that there was a know issues on IOS that it was showing not enough space on the device. It was apparently fixed on most devices but for some unknow reasons it did not fix all the iphones out there.

I document each of the call with the advisors because not all document information as accurately.

After I came back home on the 18th after being told by GENIOUS Bar Shana and Store manager Ellen. I called apple support and spoke with Simon after doing the troubleshooting one more time, He told me to take the phone to the apple store to have my phone exchanged over the counter, an appointment was made for yesterday Morning at my local apple store.

upon arriving there i was asked to troubleshoot again with a genius bar advisor because " NEITHER THE GENIUS BAR ADVISOR FROM THE SAME STORE NOR SHANA, ELLEN NOR SIMON AT THE APPLE SUPPORT TEAM" documented any steps they did to authorize the exchange.

The store wanted to keep doing the reformat of the store and not to restrore from the backup.

"WHAT APPLE EXPECTS US TO JUST LOOSE OUR DATA "

IF SO THEN THEY SHOULD STOP SELLING PHONES WITH HIGHER STORAGE CAPACITY.

AS SHANA CLEARLY INFORMED THAT I SHOULD USE MORE THAN 50% OF MY PPHONES 512 GB HARDWARE CAPACITY NOR SHOULD I USE MORE THAN 75% OF MY 2TB CAPACITY OF MY PAID SUBSCRIPTION ICLOUD SERVICE, IN ORDER FOR ME NOT TO FACE SAME PROBLEM !!!!!!!!

"Shana went as far as saying if I am not happy with apple devices performance I should move over to non apple device."

YESTERDAY AT THE STORE I MET WITH A DIFFERENT STORE MANAGER LIN WHO WANTED ME TO TAKE MY PHONE BACK HOME AND CALL APPLE SUPPORT OR APPLECARE SUPPORT TO GET THE AUTHORIZATION.

SO I CALLED FROM THE STORE USING A DIFFRENT PHONE AND DOCUMENTED THE CALL. NOW ALL OF SUDDEN THE APPLE SUPPORT COULD follow the notes and wallah even the genius at the store level could SEE ALL THE NOTES!!!

In my opinion, these advisors are trained to keep finding any reason to point fingers at a third party issue.

Now as I had AppleCare support on the phone while I was in the apple store, it took everyone's possibility of giving excuse and not fixing the issue.

Now AppleCare support team gave authorization number to the store for replacement of the device since she could see all the notes by everyone.

During the conversation with the AppleCare support it came out that the store was reluctant to do the exchange so as to keeping their CS Exchange (Device) ratio Low!!!!

All of this is after getting lame excuses and unproven reasons for reformatting my phone one more time.

I bought a new phone (iphone13) on June 18th to prove that the restore from backup is working on new phone but not working on the current 13 Pro Max.

and to answer your comment about ONLY FEW NUMBER OF PEOPLE REPORTING THIS.

CAN YOU TRELL ME HOW MANY PEOPLE CAN BUY $2500 iPHONE AGAIN AFTER PAYING $2500 FOR ORIGINAL iPHONE PURCHASE?? ( that is the real reason of few about 20 people here.

Most customers are sent home after formatting their phones (fact of how Apple is handling issues today )!!!

only a few persistent ones come and document it on forums like this.

At the least the apple staff needs training in documenting and resolving the issues instead of pointing fingers to third party and or not document the issues.

Same here on an iphone XR...phone storage was pretty full and software needed to be upgraded to 15.5..seems to always have a meltdown when storage is full

Only efficient method I can think of is the Genius Bar...

I get the same error code no matter what cable or port I use. I have tried 4 cables and 4 different USB ports all with the same result. I also get the same error code whether I try to update the iPad or restore it. Is there anything else I can try or should I take it to an Apple store?