Getting error code (0x80092010) when trying to restore. Can't find it mentioned anywhere

I'm having the same issue. I reset Corporate iPhones for work and I'm getting this error message when I try to update and restore iPhones using iTunes:

The iPhone software update server could not be contacted. An unknown error occurred (0x80092010)

I have multiple Windows PCs, iPhone 6s, iPhone 7s, iPhone 11s, and a plethora of first party Apple USB to Lightning cables.

I've tried a number of combinations (iPhone 7s with one PC, then with another with a different cable, etc) but I'm getting the same error message for all. I also connected one of my laptops to my mobile hotspot to rule out any local network issues, and I'm getting the same issue.

Please advise when this is fixed.

@PeteX_X

I can confirm ! Tried restoring a SE 1st gen this morning and it worked juste fine. Tried a second one (8) and it's going well also.

We tried these past few days to restore that same phone about 4-5 times on two different PCs and No-Go.

Problem very probably came from Apple, which does not surprise me !

Jack_4775 wrote:

I was able to restore my iPhone now. iPhone 13 on iTunes on Windows 10.

I think it was a general issue on Apples side and its fixed now.

Well, the good news is that Apple has a System Status page→Apple - Support - System Status. The bad news is that it is rarely up-to-date, frequently reporting issues after they are fixed or not until well into the issue time frame (fixed issues are listed for a couple of days with the start and resolution dates). And this specific issue isn’t listed as fixed, either. But still, it’s worth checking any time you have an issue with an Apple service.

I was finally able to get the iPad updated on a laptop after 4 hours of continuous trying involving several uninstalls and reinstalls of iTunes.

I believe this is an issue with specific device models. I've been wiping XRs, 7s and 8s with no problem. When I tried a 6S, thats when I got the error message you guys are getting.

Search for error code 0x, not the full number.

Same for me. Trying with an iPhone 13 Mini. Tried 2 different Windows Computers, 2 different cables and 5 different ports... Ridiculous. iTunes is trash especially on Windows. Do you have this error on a MAC or Windows? Probably have to visit an Apple Store...

From Find an iTunes or Finder error code - Apple Support:

• 2, 6, 9, 17, 53, 54, 69
• 126, 127
• 1202, 1415, 1417, 1418, 1428, 1429, 1430, 1436, 1439, 1671
• 2503
• 3194, 3212, 3253, 3259
• 4005, 4013, 4014
• 5000, 5002
• 13010, 13014
• 45054
• 0xE

changing the DNS in my Fritzbox and Win10 did not change anything. I tested with 2 computer, several reinstalls. multiple original cables , but the error 0x80092010 persists, when i try to recover my iphone 7 plus, after i mistyped the pin code during setup. The phone did work fine before the restore mode.

using itunes win Version 12.12.4.1 from Windows Store, as my old itunes version did not support ios 15.5. Seeing the amount of question and random combinations, i agree that this must be an error or planned error on Apple end, to sell more iphones.

Hello

I am also experiencing this issue on Windows 10. I have an iPhone 7Plus will full memory, unable to boot up and I am trying to restore it to the factory settings via iTunes (12.12.4.1) Windows 10 .

What's the issue? I have checked my network and also made sure iTunes was white listed on the Windows firewall and still nothing. I have an iPhone XS too and just tested to restore it for interest sake and the same issue.

I used different ports on my laptop, all USB3 and also the one that provides power and also tried different cables, nothing same error over and over.

Please provide a solution, we cannot use our phone its dead.

Edit:

I also tested on my MAC laptop, same issue too!

I agree - its likely an Apple server issue. If thats not the case then its a result of Apple's decision to make management of iPhone on windows PC a PITA. What gets my goat is that even if Apple knows theres an issue with its software or servers, it will do and say nothing and let us chumps waste our lives getting stressed following endless troubleshooting tips and pulling our hair out.

If Apple can generate an error code then the error that causes that error code should be documented and published with a solution or a statement saying "we cannot resolve this issue at present."

I have the same exact issue with my Ipad since yesterday. Out of nowhere, having the Apple logo blinking non-stop after my standard applications updates, not IOS update. Connecting to my pc to try to update or Restore and having that same 0x80092010 error message. I have plenty of capacity, so clearly not an space problem. What's going on Apple?

I checked my Itunes (window 10) for updates and it was current - so I'll definitely uninstall and reinstall iTunes again in case the USB drivers are out of date.

Does itunes need to be logged into your Apple account? I ask as itunes on my PC was probably last used on my iPhone, but this is a backup Iphone 7 my son uses that he can't remember the passcode for. (One of the suggested fixes for 0x... errors is to ... unlock the iphone, connect to itunes and select "trust this computer" :) ).

Sorry for my ignorance, I try to avoid using iTunes as much as possible (& don't get me started about how difficult it is to copy photos from iPhone to PC using Windows Explorer - I've had this issue for years using different PCs, different windows OS versions and different iPhone / iOS models/ versions)

I could not agree more. This is utterly ridiculous.

Called Apple directly and their ignorance on that particular error was baffling.

I just don't get how you can create and catalog a specific error and not know/document ANYTHING about it.

I was able to restore my iPhone now. iPhone 13 on iTunes on Windows 10.

I think it was a general issue on Apples side and its fixed now.

Luckily it was only a company test-phone, so I can't imagine how frustrating this would be if it were my main phone, to get literally zero information on whats wrong. And seeing the amount of people who marked that they have a similar issue, makes it clear that a lot of people were affected by this.