I have purchased a used mack book Air 13 from Melbourne. Unfortunately the previous owner was unable to reset the Mac and now I'm unable to reset this since this requesting the iCloud password to turn off "Find My".
Further it request another password to unlock Macintosh HD drive.
Previous owner is also in touch, but she is not in a position to share her Apple ID password since privercy issues.
MacBook Air 13″, macOS 11.6
Return it to the previous owner and have her follow these instructions, or have her take it back and refund your money.
What to do before you sell, give away, or trade in your Mac - Apple Support
You will not be able to use it in its present condition.
Return it to the previous owner and have her follow these instructions, or have her take it back and refund your money.
What to do before you sell, give away, or trade in your Mac - Apple Support
You will not be able to use it in its present condition.
Remove the devices from FindMy.
But that's not your real problem. You bought a Mac improperly setup for resale and the previous owner is being uncooperative. Actually I don't blame her for not giving out her ID and PW.
That notwithstanding, both of you have contributed to the problem.
Start by attempting to sign her out of her Apple ID. Generally it takes no password to do that. If successful, signin with your Apple ID and password.
Once signed in with your Apple credentials, attempt to do what you haven't been able to do before. But if passwords are embedded in the app or process, you're no better off there and need her input.
You can try and erase the drive, but I've never tried that on a machine I didn't have full ownership of. Or at least have the owner available to enter PWs.
Not properly setting up a Mac for resale before ditching it is never a good idea, as is buying one not properly prepared..
Turning off "Find My Mac"
