Connecting issue iPhone 13 pro with RAV4 2022 - Carplay

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levani277 Author

Level 1

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Connecting issue iPhone 13 pro with RAV4 2022 - Carplay

Dear Support Team,

I'm working in Toyota Caucasus, as technical support specialist.

One of our customer have problem with connecting iPhone 13 pro with Carplay.

We tried to connect another phones, for example my iphone 12 also android.

Unfortunately only customers phones does not connecting with carplay.

Then we tried another iPhone 13 pro and the second phone also has trouble with connecting with carplay.

Vehicle navigation sistem 1413 version, customers iPhone 13 pro IOS version 15.

Could you please help me with this case? Or give me some suggestion?

If it possible please reply on my email address.

thank in advance.

Levani

[Personal Information Edited by Moderator]

Posted on Jun 14, 2022 4:17 AM

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Answer 1

Top-ranking reply

hc1111

Community Specialist

Jun 15, 2022 8:20 AM in response to levani277

Hey there levani277,

It looks like you reached out here through the resource we would recommend using to resolve this issue. If you haven't taken any steps yet, we encourage you to try the troubleshooting below:

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

Check your connection to your CarPlay stereo:

If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

Restart your iPhone and your car.

Make sure that Siri is on.

If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you need help with CarPlay - Apple Support

If you still have issues connecting to CarPlay, contact Apple Support.

Take care!

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Connecting issue iPhone 13 pro with RAV4 2022 - Carplay

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