problem with app payment

hello. I turned on the free trial in the PicsArt app and it billed me for a year's subscription in advance. payment failed due to lack of money on the card. I don't want to renew my subscription and use the app. I can't cancel my subscription and when I top up the card, it will debit my money for a year in advance. please help i dont know what to do

I can't cancel this subscription

iPhone 11, iOS 14

Posted on Jun 14, 2022 6:57 AM

Reply
1 reply

Jun 14, 2022 12:43 PM in response to Kristina6957

As the screenshot shows, they are still processing the purchases. Until they finish doing that, there is nothing you can do.


Once they finish the processing, normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.   *


How long refunds from the App Store or other Apple services take.  *



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problem with app payment

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