apple tv
Apple TV is not working. I subscribed to watch severance and im into ep 1 40min and it won't load. Same to ep 2. how do I get this to work?
UTU700D_KA,
User profile for user:
ColleenD1
User level:
Community Specialist
Hi ericmkk,
Welcome to Apple Support Communities. We understand that you're having an issue with playing a series on Apple TV. We'd like to help.
Which device are you using to view Apple TV content on? Is this series the only one you're having issues with? This resource may help until we know more about the issue you're having:
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.
Let us know if that helps.
Take care!