SPEAKERS crowded, crackling and distorted in MACBOOK PRO M1 2021

Question

Level 1

5 points

SPEAKERS crowded, crackling and distorted in MACBOOK PRO M1 2021

I Have a macbook pro M1 14,2 inch buy in december, in april the left speaker sound very bad, with distorted and saturation.

My apple technical service say that is a manufacturing error in left speaker and right too. But no change only the speakers, change de top case complete.

And, no change my macbook for a new one.

some can helpe me? apple report this issue ? apparently it is happening to more people...

I am disappointed in Apple's service since the MacBook is very expensive and they do not give a guarantee...

MacBook Pro 14″, macOS 12.2

Posted on Jun 15, 2022 11:07 AM

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Answer 1

Jun 15, 2022 11:47 AM in response to sheshojr

Follow these steps, testing after each step:

Click ▶︎ Software Update.

If that does not help, then try the following:

➢ Internal Speakers Not Working.

➢ Try Safe Mode.

➢ Use Apple Diagnostics to test your Mac.

If that does not help, then get your Mac ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Chat using Messages. 💬

Click ▶︎ Check Repair Status.

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Answer 2

MartinR

Level 7

21,613 points

Jun 16, 2022 11:19 AM in response to sheshojr

First, the Apple limited warranty is valid worldwide.

Here is the contact information for Chile: Warranty Obligor
Here you can find Apple Authorized Distributors, Services & Consultants in Chile: Apple - Encontrar ubicaciones
Here is the official Apple Support page for Chile: Soporte técnico oficial de Apple

Second, AppleCare+ is also valid worldwide, including Chile: Comprar un plan AppleCare - Soporte técnico de Apple (CL).

Since your MacBook Pro is still within its initial warranty period, you should seek assistance directly from Apple. The above links will help.

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Answer 3

MartinR

Level 7

21,613 points

Jun 16, 2022 6:05 AM in response to sheshojr

sheshojr wrote:

" ... macbook pro M1 14,2 inch buy in december ..."

If you purchased this Macbook in December, it is only 7 months old and it is still under warranty. Every Mac comes with a one-year limited warranty. And if you purchased AppleCare+, the warranty can be extended up to a total of 3 years depending on the level of AppleCare+ you purchased.

Contact Official Apple Support, report the problem(s) and if necessary request a warranty replacement of your Macbook.

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