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User profile for user: Kurichi
Kurichi Author
User level: Level 1
9 points

Billing problem with a previous purchase

My IPad has been constantly telling me that there is a billing problem with a previous purchase, but I haven’t had any issue with any recent transactions, or any transactions at all. The notification pops up every time I try to update any of my apps and it just pops all of the time which is getting super annoying. I thought that possibly adding a new payment method or adding money to my Apple ID would help but it hasn’t. I also tried changing the region but nothing…

iPad Pro, 15

Posted on Jun 15, 2022 9:44 PM

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User profile for user: brbo
brbo
User level: Level 8
36,625 points

Posted on Jun 16, 2022 10:38 PM

Hi Kurichi,


Wondering what happens when you tap Continue, sign in and see what the billing info is ?


Eg: Could be something simple like an expiry date on a card ... or a wrong charge ... not easy to guess.

Only Apple can see your account detrailss and tell you the reason.


Or

You might want to reach out to the Billing Team:

There is a "Get Support" link on the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support


Or, if needed:

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope this helps you :)

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Question marked as Top-ranking reply
User profile for user: brbo
brbo
User level: Level 8
36,625 points

Jun 16, 2022 10:38 PM in response to Kurichi

Hi Kurichi,


Wondering what happens when you tap Continue, sign in and see what the billing info is ?


Eg: Could be something simple like an expiry date on a card ... or a wrong charge ... not easy to guess.

Only Apple can see your account detrailss and tell you the reason.


Or

You might want to reach out to the Billing Team:

There is a "Get Support" link on the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support


Or, if needed:

Apple phone numbers around the world

Contact Apple for support and service - Apple Support


Hope this helps you :)

Reply

Billing problem with a previous purchase

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