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iMAC and iPhone Mail App - 'can't connect to the account'

Hello and Help!

I've had no problems until yesterday. Suddenly I can receive email but not send out on my iMAC or iPhone. All software is up to date.

It states that it "can't connect to the account" and asks for the password.

The password is then NOT accepted.

HOWEVER, if I go to iCloud on the web and sign in using the password (Apple ID) I can get access to the email and send and receive from there.

Does anyone have any ideas please?

Thank you!

Dee

iMac 27″, macOS 10.13

Posted on Jun 16, 2022 5:14 AM

Best reply

tygb

Level 9

64,588 points

Posted on Jun 16, 2022 7:13 AM

Open system preferences > internet accounts .

Click on mail account a window will appear showing your webmail enter the correct password it will be joined after some time , open connection doctor Use Connection Doctor in Mail on Mac - Apple Support and verify .

Read the article If you can’t send emails in Mail on Mac - Apple Support

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iMAC and iPhone Mail App - 'can't connect to the account'

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