"Edit" button on Payments & Shipping screen greyed out. Can't edit Payment & Shipping on iPhone

So, no one has answered this from what I can tell. Let's all just avoid posting to Apple's generic articles for a moment and believe me when I say, this simply isn't working like it's supposed to and I've tried all the normal things. This question has been asked before with hundreds of people needing the right answer.


ISSUE

  1. Greyed out edit button on the Payments & Shipping screen.


WHAT I'VE TRIED

  • Restarting the iPhone
  • Updating OS to most recent version (for iOS, app store, itunes, etc)
  • Updating payment method for Apple Pay & Wallet (which I was able to do no problem).
    • Additionally, set these new payment methods as the default and to be used with double-side-click.
    • I have the new payment method set up in Wallet and Apple Pay, but this payment method does not appear under Apple ID > Payment & Shipping. Only my old, expired payment method appears here.
  • Opened the iTunes App itself on a desktop and searched high and low for any way to update payment methods here, but this doesn't seem to be possible on the iTunes desktop app.
  • Gone into iCloud looking for a way to update payments & shipping - no go.
  • Looked into Family Sharing options (I'm the Parent/Guardian and this plan is using my ID for purchases.)


So... does anyone have any truly useful ideas on how I can do this? I want to make a purchase in the App store, but my old payment method expired a month ago.


iPhone XR, iOS 14

Posted on Jun 16, 2022 7:27 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2022 7:33 AM

OK, so there might be multiple correct answers, but here's mine:


The issue was Family Sharing permissions. While I was the Parent/Guardian, and the plan was using my Apple ID, I wasn't allowed to update the payment method because I wasn't the ORGANIZER of the family plan. That was my wife's permission level. You can only have one organizer, and only that one person can update payment methods.


This was pretty insanely difficult to find, and I'm frankly astounded that Apple doesn't have at the very least an informational message display that explains why someone with Parent/Guardian-level permissions wouldn't be able to update a payment method on a family plan that uses THEIR ACCOUNT for payments.

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Question marked as Top-ranking reply

Jun 16, 2022 7:33 AM in response to brreckelhoff

OK, so there might be multiple correct answers, but here's mine:


The issue was Family Sharing permissions. While I was the Parent/Guardian, and the plan was using my Apple ID, I wasn't allowed to update the payment method because I wasn't the ORGANIZER of the family plan. That was my wife's permission level. You can only have one organizer, and only that one person can update payment methods.


This was pretty insanely difficult to find, and I'm frankly astounded that Apple doesn't have at the very least an informational message display that explains why someone with Parent/Guardian-level permissions wouldn't be able to update a payment method on a family plan that uses THEIR ACCOUNT for payments.

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"Edit" button on Payments & Shipping screen greyed out. Can't edit Payment & Shipping on iPhone

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