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The phone icon isn’t showing up in itunes

How do I fix this?

iPhone 11, iOS 15

Posted on Jun 18, 2022 7:00 PM

Reply
Question marked as Best reply

Posted on Jun 19, 2022 6:33 AM

Troubleshooting:

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

(macOS) Make sure your Mac has the latest version of macOS and the latest version of iTunes.

(Windows OS) -> Make sure your Windows PC is up to date & also iTunes.

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Disable all AV & Firewalls temporarily.


1 reply
Question marked as Best reply

Jun 19, 2022 6:33 AM in response to HeatherRobison

Troubleshooting:

Turn your iPhone on and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

(macOS) Make sure your Mac has the latest version of macOS and the latest version of iTunes.

(Windows OS) -> Make sure your Windows PC is up to date & also iTunes.

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Disable all AV & Firewalls temporarily.


The phone icon isn’t showing up in itunes

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