You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I’m trying to download movies to watch when I go on holiday tomorrow. I have a; iPhone 12 mini but when I try to download movies on my phone all I get is the spinning circle without much else happening. I’ve definitely got enough memory and I’ve tried closing the apps and restarting them. This happens in Apple TV, Disney + and Amazon prime.
Any help would be much appreciated.
iPhone 12 mini
Verify that you are on Wi-Fi, and that this Wi-Fi brings (fast) internet access.
On cellular, certain apps may be restricted from using cellular data. This is configurable in Settings, per app.
If you can stream but not download, then the connectivity is not the issue. Do test that for a few seconds.
In the TV app, you would first get the spinner while preparing to download, then the dotted circular progress ring that completes from 0–100%, then the download-completed icon.
- Verify Storage (disk space free/unused), even if just to confirm.
- Force-quit your misbehaving apps to try again freshly.
- Restart your device to try again freshly.
Verify that you are on Wi-Fi, and that this Wi-Fi brings (fast) internet access.
On cellular, certain apps may be restricted from using cellular data. This is configurable in Settings, per app.
If you can stream but not download, then the connectivity is not the issue. Do test that for a few seconds.
In the TV app, you would first get the spinner while preparing to download, then the dotted circular progress ring that completes from 0–100%, then the download-completed icon.
- Verify Storage (disk space free/unused), even if just to confirm.
- Force-quit your misbehaving apps to try again freshly.
- Restart your device to try again freshly.
cannot download movies
