I need to recover my Facebook but Facebook won’t recognize my ID

im a victim of identity theft. A lot of my information was released on the dark web. A few days ago my Facebook was hacked. I followed the steps they sent me to recover my account. But every time i try to upload a form of ID it either takes a long time, or on my computer it doesn’t let me upload it at all. I downloaded an app, Cyrus, to see if they could help me but so far still no luck. I can’t even make a new account. For some reason the system won’t let me. I don’t know what to do at this point.


iPhone 12

Posted on Jun 19, 2022 2:21 PM

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1 reply

Jun 19, 2022 5:25 PM in response to Cbbxoxo

Have you tried restarting the computer? Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    

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I need to recover my Facebook but Facebook won’t recognize my ID

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