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How do I access my device after updating my iOS to iOS 15.5 it's started showing activation lock and my apple ID cannot open the device and I'm not the first owner of the device and where I bought the device from they said they can't get to the first owner, please I need your help I have a lot of information and my documents on that device
iPhone X, iOS 14
You must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
So you have to contact the previous owner.
The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Then the previous owner has to remove the iPhone from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with own your Apple ID.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
-> If you need help with removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
The All Too Common SAD Reality of Buying a Used iPad/iPhone
The All Too Common SAD Reality of Buying … - Apple Community
You can contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Ask your money back, if possible.
You must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
So you have to contact the previous owner.
The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Then the previous owner has to remove the iPhone from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with own your Apple ID.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
-> If you need help with removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
The All Too Common SAD Reality of Buying a Used iPad/iPhone
The All Too Common SAD Reality of Buying … - Apple Community
You can contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Ask your money back, if possible.
I don't have access to my device it's showing this apple ID cannot open this device, please I need help urgently
