iMac stuck on "Downloading 1 item"

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Level 1

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iMac stuck on "Downloading 1 item"

Back in March @DCwarrior raised the issue that "My iMac said in order to sync my iPhone 12 to iMac that I needed to download an app. I clicked on download, the progress bar appeared with a picture of an iPhone "Downloading 1 item" and since then nothing has happened. Progress bar started but has not moved in over an hour with no progress"

I have the same issue but could not contribute to the thread. I've tried a restart of both the iMac mini and my iPhone 12 and left the devices connected but still have the same problem.

Is there a fix for this please?

Mac mini, macOS 11.6

Posted on Jun 20, 2022 12:39 PM

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Answer 1

Top-ranking reply

Old Toad

Level 10

210,443 points

Jun 21, 2022 2:22 PM in response to Bren7

Try again to upgrade your system to Monterey. But this time Boot into Safe Mode according to How to use safe mode on your Mac and download and install from there. I do it routinely as I must have some 3rd arty software that interferes with the download and installation. Safe Mode kills all 3rd party software.

If you don't get a notification in the System/Software Update preference pane go to the App Store (while in Safe Mode), search for macOS Monterey, download and install.

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