Volume issues on my iPhone 13 Pro

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Level 1

15 points

Volume issues on my iPhone 13 Pro

I can change the volume using the buttons or go to the Control Center to change with the slider control. If I use the phone at full volume, the next time that I pick it up to use the phone, the volume has been taken down to complete mute. I have to continually check the volume level because it will not stay at full level. I have turned off Focus, disabled any features in Accessible that would control Face ID, Sound Recognition off and no other control for volume level other than the buttons or slide in Control Center seems to be enabled. Why, if I don't use my phone for over an hour, does the volume mute in Control Center when I have done nothing but have it sit on the desk, then when I pick it up to use it, the volume is muted?

[Re-Titled by Moderator]

iPhone 13 Pro

Posted on Jun 21, 2022 7:10 PM

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Answer 1

Best reply

MrHoffman

Community+ 2024

Level 10

119,363 points

Jun 21, 2022 7:14 PM in response to TOADY

Try this:

… Force restart iPhone - Apple Support

…and see if that resolves the volume self-muting.

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Answer 2

TOADY Author

Level 1

15 points

Jun 21, 2022 7:43 PM in response to MrHoffman

I have done that in the past, but the volume still mutes. I have "Force Restart" the iPhone again, so I will wait an hour to pick it up; see if it is still muted. The volume control in Control Center was set at full volume when the iPhone powered back on, so I'll just have to wait an hour (or so) to see if there is any change. I will check back in with any update. Thanks!

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Answer 3

Jun 22, 2022 11:39 AM in response to TOADY

Is there a protective case possibly involved? Those can mash buttons unexpectedly.

An Apple Watch or CarPlay or other playback can alter volume, though this sequence would be unexpected.

Contact (recontact) Apple, otherwise.

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Answer 4

TOADY Author

Level 1

15 points

Jun 22, 2022 11:53 AM in response to MrHoffman

I wish I could blame it on a case, but no. Car is not an option and Watch? I agree, not likely since this volume muting just started. I will catch a spot at the Genius Bar; it’s probably something in a setting, but which one is the question. Thanks for your help!

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