You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Got a new phone, messages havent recovered from my old phone

I just got the iphone 13 today. I had the iphone 8 before. i just transfered my data to my new phone yet my messages havent been transferred on messages and whatsapp. how can i get them onto my new phone?

iPhone 13, iOS 15

Posted on Jun 22, 2022 7:39 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2022 7:53 PM

khadra178 Said:

"Got a new phone, messages havent recovered from my old phone: I just got the iphone 13 today. I had the iphone 8 before. i just transfered my data to my new phone yet my messages havent been transferred on messages and whatsapp. how can i get them onto my new phone?"

-------


Troubleshooting Lost Messages:


What to Consider:

A. Restore from Today's Backup:

Restore your iPhone from a backup of it that contains these messages, and you could recover them.


B. Check Messages App:

If messages was enabled on your iPhone along with your Apple computer, then check and see if the Messages app is enabled on your Mac to see if it exists in it. You'd start up your Mac, not connecting to the Internet, and open the Massages app. Then proceed from there with retrieving it. Important: Be certain you do not connect to the Internet while booting up, as syncing would delete it. So, power off your router to avoid the connection.


Elsewise, if they're gone, they're gone. That's just the way it is :(

1 reply
Question marked as Top-ranking reply

Jun 22, 2022 7:53 PM in response to khadra178

khadra178 Said:

"Got a new phone, messages havent recovered from my old phone: I just got the iphone 13 today. I had the iphone 8 before. i just transfered my data to my new phone yet my messages havent been transferred on messages and whatsapp. how can i get them onto my new phone?"

-------


Troubleshooting Lost Messages:


What to Consider:

A. Restore from Today's Backup:

Restore your iPhone from a backup of it that contains these messages, and you could recover them.


B. Check Messages App:

If messages was enabled on your iPhone along with your Apple computer, then check and see if the Messages app is enabled on your Mac to see if it exists in it. You'd start up your Mac, not connecting to the Internet, and open the Massages app. Then proceed from there with retrieving it. Important: Be certain you do not connect to the Internet while booting up, as syncing would delete it. So, power off your router to avoid the connection.


Elsewise, if they're gone, they're gone. That's just the way it is :(

Got a new phone, messages havent recovered from my old phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.