Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’m having issue with my true depth camera and if cause my Face ID not to be working

My true depth camera is disabled and my Face ID is disabled

iPhone X

Posted on Jun 24, 2022 3:57 AM

Reply
Question marked as Best reply

Posted on Jun 24, 2022 6:52 AM

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.

1 reply
Question marked as Best reply

Jun 24, 2022 6:52 AM in response to CeyonLynch33

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.

I’m having issue with my true depth camera and if cause my Face ID not to be working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.