My Apple Cash Disappeared - Missing Funds with No Transactions That Match

I went to the store to buy some groceries, and before I checked out at the register, I had $181 in my apple cash balance. I attempted to use it and it only took $43.73 out and the balance went to $0 so I had to use another form of payment for the remainder of my grocery bill (about $73). What happened to that other $137.27?!


I pulled my transaction statement, and as of that morning I SHOULD have had $181. I contacted Apple Support and they basically opened a ticket for it and were “working to resolve the issue.” I am going to have to call back every day until that money reappears because it was ACTUAL MONEY. I had no other transactions that could explain the missing balance and no subscriptions anywhere near that amount.


I’ve restarted my phone. I’ve signed out of my Apple ID, I’ve removed Apple Pay and re-added it. I am out of options and little resolution at this point. If it had been $5, I wouldn’t have been as worried. But I am at a loss, and my apple wallet has never done this. I’ve had upwards of $500+ in my Apple Wallet as cash, but now I am hesitant because if this happens again to a LARGER amount what happens?


Has anybody else had this issue or had better luck?

iPhone 13 Pro

Posted on Jun 24, 2022 9:09 AM

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Jun 26, 2022 1:26 PM in response to stormosaur

I had $181 in my apple cash balance. I attempted to use it and it only took $43.73 out and the balance went to $0 so I had to use another form of payment for the remainder of my grocery bill (about $73). What happened to that other $137.27?!

Have you check your Apple ID balance?, see -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


See your Apple Pay transaction history -> See your Apple Pay transaction history - Apple Support

See your Apple Cash transaction history -> see your Apple Card transaction history.


See also the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 








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My Apple Cash Disappeared - Missing Funds with No Transactions That Match

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