Apple Cash Disappeared from my Phone

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Level 1

21 points

Apple Cash Disappeared from my Phone

I used to have Apple Cash with a balance over $100.

For some reason, I was missing some transactions so I called Apple support and they told me to turn off Apple Cash and turn it back on to see if it'll refresh.

As soon as I turned it off, the option just vanished.

The Apple support person kept telling me to turn it back on and I had to keep telling her that the option it self disappeared.

Did my money just disappear? Who can I contact if Apple Support has no idea what's going on.

iPhone X, iOS 12

Posted on May 20, 2019 8:43 PM

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Answer 1

Top-ranking reply

kenjitweet Author

Level 1

21 points

May 21, 2019 11:22 PM in response to kenjitweet

So, I went through a few Apple support specialists (the ones in India were like a broken record btw), and ended with a very helpful lady on my 5th try. This is how to fix it.

Go to Settings > Apple ID > iCloud > Turn on Wallet
Go to Settings > General > Language & Region > Region > Make sure you are using United States

Boom! You will see the option in your Wallet for Apple Cash!

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Answer 2

askbarnabas

Level 10

103,943 points

May 21, 2019 8:00 PM in response to kenjitweet

Where are you located? Did you try to force restart the device? Have you tried going to settings>general>reset>and reset your location and privacy?

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Apple Cash Disappeared from my Phone

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