IPad Air 4th Generation User Here - Asking About Freezing
Hi,
I have had my 4th Generation iPad Air ever since October 2nd, 2021. It is currently updated at IOS 15.5, and whenever I go to look at whether it needs an update, it says that the iPad is up to date, and displays this message;
I have 2.6 GB of my iCloud storage filled, and 26.8 GB of general storage filled. I have an adblocker in place (AdGuard), frequently clear my search history, hide my IP, and don’t go on any websites that aren’t secure. There is currently a large, curved crack that goes from one side of my screen to the other, that is near the middle but closer to the left side of the screen, and has no discoloration near the crack, and it is barely visible. I usually use an Apple Pencil and a Magic Keyboard, and have multiple Bluetooth accessories that I use almost every day. I back up my storage as much as I can, and I always make sure that my iPad is higher than 60% battery whenever I use it. I rarely ever take it outdoors, and it doesn’t get warm or hot, but it does only a slight bit if I take it outside. Whenever I do not use it for prolonged periods of time, I shut it down. I do not expose it to water and I clean the screen at least once a month. I update the IOS and all the apps on my device as soon as or as frequently as I can. I use the iPad for an average of 15 hours a day (with breaks, of course!)
Now, for my actual problem:
My iPad will randomly freeze, the screen will be unresponsive for a few seconds, and then it will unfreeze. After this happens, I typically close all apps and restart the device. The power button will be unresponsive, but when it is responsive, and I use it, the iPad will turn off and not turn on again unless it restarts itself (like earlier today) or unless I click it 3-4 times (like past instances of this happening). This has only happened twice before, and I will describe what happened before it froze to the best of my ability:
The first time it froze, I was watching a YouTube video in a split screen while running an art program (IbisPaint X) simultaneously. I was using a Bluetooth device to listen to the video. The screen then froze, and after a while, everything was fine. I restarted the device afterwards (I did not Factory Reset the device).
The second time it froze, I was listening to audio from a YouTube video in the background while using IbisPaint X. I went to go check the time by pulling the Lock Screen down from the top of the screen when it froze. I quickly disconnected the Bluetooth device, waited a few seconds, and all was well. However, the battery was low, about 50%. I restarted the device afterwards (again, not Factory reset).
Today, I turned my iPad on, answered a text message, went to the Mail app, deleted an email, and then the screen froze. None of the buttons would work, but when the power button did work, the screen stayed black. After a while, the white gear button displayed on the screen, froze, cycled through again, and all was well. I stayed on the iPad for a few minutes, restarted the iPad twice (one force restart), and here I am, writing this review.
I apologize for the lengthy response, but I am aware that details are crucial to solve a problem. Will I have to Factory Reset my device? Are there any “problem apps”? Are my Bluetooth accessories the culprit? The crack in my screen? The IOS edition? Do I have a virus or malware?
Thanks for reviewing,
Evelyn Saladino
iPad Air, iPadOS 15