madeleine224 wrote:
Hello Douglas and thanks for your reply. But it didn´t really answer to my question if there´s a log file that can help the support to see when it crashes and restarts and why. I dont want to hand the computer over to Apple support once again and be told that there´s nothing wrong with it and pay $50 once again for nothing.
My impression is that Apple support in America is really good, but here in Europe Apple support reputation is not that good so I need to have some kind of proof of the faulty machine.
? yes you made that clear...
Intermittent issues can be hard to diagnosis ..."restarts several times a day and randomly."
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
You can get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com Allow the Full Disk Access for best results.
If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.
To trouble shoot further you can:
—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
—SafeBoot How to use safe mode on your Mac - Apple Support
Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
