Encryption TLS? How to decrypt

Hello Grow1,

Thanks for participating in the Apple Support Communities.

Since you're seeing email isn't loading any content, let's check that you're updated to the latest supported iOS version to rule this out. If an update is available, be sure you have a recent backup before completing the installation. For assistance with backing up or updating, check out this resource: Update your iPhone, iPad, or iPod touch - Apple Support

If you're up-to-date with the latest iOS version, check out the following resource instead to see if this helps to clear up what is occurring. If you're using a VPN, try disabling it to see if the emails load: If you see 'Unable to load remote content privately' at the top of an email - Apple Support

We hope that's able to help.

Have a great day!

Grow1 wrote:

The email headings show up when I open email but there is no message in any of my emails. I think it is an encryption TLS issue but have no idea how to resolve it. Help!

If the above reply does not address this…

If you’re using an add-on VPN, those are problematic in general. Discontinue, remove, and try again.

You’d get no data and no SMTP message headers and no connection to the mail server, if the TLS connections between your mail client and the mail server were not working. So probably not that TLS connection.

There can be TLS issues with mail messages with embedded images, and with the remote hosting those images for tracking. The web server for those remote images must have scrupulously correct TLS—and no, we don’t know the details of the specific Apple considerations and requirements there, and incomplete certificate chains and misconfigured certificates are worth checking—so you’ll have to poke at the web server and its TLS configuration.

Embedding the images in the mail entirely avoids this.

Remote images are typically used for mail recipient tracking, something becoming increasingly problematic for the trackers as Private Relay and other privacy-related changes come online.

If this is not a mail message that you are originating and are then sending out, and if it has broken images, contact the sender of the mail message.

If this is all text in the message missing, and is not (solely) remote images missing, then restart Mail app and restart your iPhone, and try viewing the message again.