Today I converted an At&t physical sim to an esim on an IPhone 13 Pro Max and now when the phone makes a call it goes as call failed and when texting the texter Id is an email address . Could someone explain why
iPhone 13 Pro Max
Hello Anonymous2570,
It sounds like you'll need to reach out to your wireless carrier if you're unable to make calls or send messages since setting up your eSIM. You can try these suggestions:
If you can't set up an eSIM
1. Make sure that carrier or carriers support eSIM.
2. Open Control Center: Swipe down from the upper-right corner of the screen. Then make sure that your carrier appears in the status bar. If not, try turning Airplane Mode on and off.
3. Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
4. If you still can't set up your eSIM, contact your carrier.
Learn more here: About eSIM on iPhone
Take care.
Problems with converting to esim
