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cas07 Author

Level 1

4 points

iphone 11 won't turn on

my iphone 11 is on a black screen and won't turn on, i tried force restart and it still wouldn't turn on

iPhone 11, iOS 15

Posted on Jun 29, 2022 2:55 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Jun 29, 2022 3:09 AM

If you're sure that a "forced" restart of your device (using the correct gestures provided by these instructions:--> Force restart iPhone – Apple Support) didn't help, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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