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Somehow I got 2 different Apple User IDs, and I can't change either of them, and I also can't have more than 1 password with Apple.com. How do I find an Apple Tech Support person to talk to?
iPhone 13, iOS 15
That's just a decision that you have to make. I'd choose the one with the most history/purchases, etc. But the choice is yours. Once selected, use that ID to log into your Apple ID on all of your devices.
You can get support at getsupport.apple.com.
That's just a decision that you have to make. I'd choose the one with the most history/purchases, etc. But the choice is yours. Once selected, use that ID to log into your Apple ID on all of your devices.
You can get support at getsupport.apple.com.
"Tried a reset" of what, Andy? Do you mean restart all of my Apple-connected devices? Or what? Is there some site or chat box that would walk me slowly and clearly through the necessary steps, to get me down to just 1 Apple User ID and 1 password?
If you want 1 Apple ID, you'll need to select which one is your main ID and set up your devices using that one ID.
Some users with old accounts have an Apple ID and another just tied to iTunes. Others have created multiple Apple IDs. If you have purchases on both IDs, you may then wish to family share between the IDs as you cannot merge accounts.
Thanks, muguy, but where do I go to "select which one is [my] main ID"? Is there a particular site or screen I should be looking for?
And does Apple have any "live" support people I can call? Or do I need to take all my Apple devices to an Apple Store and talk to a qualified technician there?
Have you tried a reset and then use the main Apple ID normally if iv that problem i do a reset and sign in with the Apple ID I wanna use
Sorry yes mean resetting your devices
Thank you, muguy. I'll have to research which ID is "the one with the most history/purchases." But now I at least have a link to Apple's direct support. Awesome!
Somehow I got 2 different Apple User IDs, and I can't change either of them, and I also can't have more than 1 password with Apple.com. How do I find an Apple Tech Support person to talk to?
