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When someone calls me, he finds me busy, but I'm not

Hi, Please help. I am using Iphone 13 Pro-Max with IOS 15.5, last 4/5 days I am facing problem in call receiving. If some one call me the first time, he finds me busy (but I am not busy and I receive miss call in my list)) If he calls me a second time, he can already reach me.

I changed my IPhone with my old IPhone 10 and I'm facing the same problem

DO NOT DISTURB IS OFF

Posted on Jun 30, 2022 5:49 AM

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Question marked as Top-ranking reply

Posted on Jun 30, 2022 5:58 AM

I'd try to contact your cellular carrier and ask them if they're having issues on their side.

The fact that the problem is replicated on a different device (assuming it's using the same SIM card) makes me think that the SIM card might be defective.


If, after checking above things, the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

Jun 30, 2022 5:58 AM in response to Rodi65

I'd try to contact your cellular carrier and ask them if they're having issues on their side.

The fact that the problem is replicated on a different device (assuming it's using the same SIM card) makes me think that the SIM card might be defective.


If, after checking above things, the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

When someone calls me, he finds me busy, but I'm not

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