When someone calls me, he finds me busy, but I'm not

Hi, Please help. I am using Iphone 13 Pro-Max with IOS 15.5, last 4/5 days I am facing problem in call receiving. If some one call me the first time, he finds me busy (but I am not busy and I receive miss call in my list)) If he calls me a second time, he can already reach me.

I changed my IPhone with my old IPhone 10 and I'm facing the same problem

DO NOT DISTURB IS OFF

Posted on Jun 30, 2022 5:49 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2022 5:58 AM

I'd try to contact your cellular carrier and ask them if they're having issues on their side.

The fact that the problem is replicated on a different device (assuming it's using the same SIM card) makes me think that the SIM card might be defective.


If, after checking above things, the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Similar questions

2 replies
Question marked as Top-ranking reply

Jun 30, 2022 5:58 AM in response to Rodi65

I'd try to contact your cellular carrier and ask them if they're having issues on their side.

The fact that the problem is replicated on a different device (assuming it's using the same SIM card) makes me think that the SIM card might be defective.


If, after checking above things, the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

When someone calls me, he finds me busy, but I'm not

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.